Need a hand with OneSpace? Here is how to reach us and how to do the things people ask about most.
Contact us
Email [email protected]. Write from the email address on your account and tell us what you were doing when it went wrong, and on which device. A screenshot helps.
Delete your account
In the OneSpace iPhone app, tap your name at the bottom of the sidebar, then Account. Under Delete your account, tap Delete account and type DELETE to confirm. This permanently deletes your account and its data, and if you signed in with Apple, it also revokes that sign-in.
Deleting your account does not cancel an App Store subscription. Cancel it in Settings, then your name, then Subscriptions. If you only use OneSpace on the web, email us from your account's address and we will delete it for you.
Subscriptions and refunds
- Bought in the iPhone app: Apple handles the billing. Change or cancel your plan in Settings, then your name, then Subscriptions. For a refund, use reportaproblem.apple.com.
- Bought on the web: manage your plan from the plans screen in your dashboard, or email us.
Calls from your agents
An agent can call your iPhone when it finishes a job or when you ask it to call you back. For calls to ring, allow notifications for OneSpace and stay signed in. You can check that your phone is ready in Account, under Calls to this phone. Calls are not available in mainland China.
Privacy and terms
Read how we handle your data in our Privacy Policy, and the rules for using OneSpace in our Terms of Service.